Soliciting proposals from qualified vendors for a modern, cloud-hosted utility process management and utility billing platform. The utility intends to replace its current billing software with a single, integrated ecosystem that connects billing, customer account management, service orders, mobile field work, customer self-service, payments, customer communications, print and mail fulfillment, hosting, security, and ongoing operational support. The utility is not seeking a conventional billing application supplemented by a collection of unrelated third-party products. The utility is seeking a solution in which these functions operate as one system, share one set of data, and are supported by one accountable provider.
Sole Source:If sale is less than $25,000, use sole source.
Coops:Buy through Sourcewell or OMNIA Partners; you can gain access through the Starbridge reseller & contract-vehicle platform — reach out to your Starbridge contact to pursue onboarding.
Agency-specific vendor registration, compliance steps, and approval routing shape the purchasing timeline.
Unlock detailed thresholds, contracting paths, payment terms, and vendor benchmarks for this buyer.
Roane County has used cooperative purchasing (e.g., Sourcewell, OMNIA Partners) and authorizes this path. Reach out to your Starbridge contact through the Starbridge reseller & contract-vehicle platform to get onboarded to the recommended cooperative path.
Recommended programs to leverage:
Agency-specific vendor registration, compliance steps, and approval routing shape the purchasing timeline.
Unlock detailed thresholds, contracting paths, payment terms, and vendor benchmarks for this buyer.
Full playbooks include agency-specific workflows, thresholds, and vendor benchmarks.
Roane County Contracts
Track vendor wins and renewal opportunities
Cannon Cochran Management Services, Inc. at Roane County
Effective: Jul 1, 2024Expires: Sep 30, 2026Expiration date locked.
This Service Agreement, effective July 1, 2024, through June 30, 2025, outlines the provision of workers' compensation claim administration, risk management, loss control, legal bill review, and managed care services by Cannon Cochran Management Services, Inc. to Roane County Government. The agreement specifies various service fees, including a "GRAND TOTAL" of $36,520, payable in quarterly installments.
UNITED LABORATORIES at Roane County
Effective: Dec 7, 2020Expires: Sep 30, 2026Expiration date locked.
This document is a Purchase Order (P.O. Number Re 101-210450) from Roane County Purchasing Department to United Laboratories, dated December 7, 2020. It details the purchase of 4 gallons of Liquid Sunshine and associated shipping, for a total amount of $167.08. The order includes specific instructions for invoicing and delivery, along with standard terms and conditions governing the transaction.
Air Quest America at Roane County
Effective: Oct 30, 2020Expires: Sep 30, 2026Expiration date locked.
This document details a Purchase Order and Requisition from Roane County to Air Quest America for the procurement of a thermostat and pop-off valve for a hot water heater, with a total cost of $1188.85. The document outlines vendor instructions, standard terms and conditions, and includes approval signatures.
Charm-Tex, Inc. at Roane County
Effective: Aug 21, 2020Expires: Sep 30, 2026Expiration date locked.
This document is a Purchase Order from Roane County Purchasing Department to Charm-Tex, Inc. for various COVID-related supplies, including wipes, disinfectant, masks, thermometers, and hand sanitizer. The total value of this order is $2,617.88. The purchase order was issued on August 21, 2020, and includes specific vendor instructions and terms and conditions.
County Record Services, LLC at Roane County
Effective: Aug 24, 2020Expires: Sep 30, 2026Expiration date locked.
This document is a Purchase Order (Re 101-210264) from Roane County Purchasing Department to County Record Service, Inc., dated August 24, 2020. It is a blanket order for postage for tax notices, with a total amount of $16,000.00. The order specifies delivery to Chris Mason, Trustee, and invoices to Roane County Accounting, along with vendor instructions and standard terms and conditions.
Early Buyer Signals
Board meetings and strategic plans from Roane County
Budget Committee Meeting Agenda
Date: Jun 4, 2026Type: Meeting mention
The committee reviewed several resolutions for budget cleanups and fund adjustments involving the General Fund, Ambulance Fund, and Highway Fund, as well as contributions to cities and school funds. Budget transfer requests were considered for the Register of Deeds, Ambulance Fund, and Highway Fund, alongside a pink sheet approval for an Election Commission truck rental. The agenda also included scheduling for a future budget workshop and special called meetings.
Roane County Board Of Zoning Appeals Agenda
Date: Feb 18, 2026Type: Meeting mention
The agenda for the meeting includes four new business items requiring discussion and potential action. These items consist of three Setback Variance requests: one for a 5' left side setback variance to place a mobile home (Nanette Lenz), one for a 15' front setback variance to build a home (Joseph McAbee), and one for an 18' front setback variance to build a storage garage (Shane Trew). The final item is a request for the approval of a Special Use Permit for Boyd Wayne McClure to operate a junk yard in an A2 zoned district.
Roane County Commission Minutes
Date: Jul 8, 2024
Key Contacts
Public-sector contacts connected to Roane County.
MH
Mike Hooks5th District Commissioner Serving Cave Creek & Paw Paw
The Roane County Commission meeting included updates from the Roane Alliance on economic and community development, including activity at Roane Regional Industrial Park. The commission discussed and approved resolutions concerning the naming of a private drive, the renaming of a county road, and the abandonment of a portion of Robinson Lane. Additionally, they authorized contracts for a timekeeping system and a third-party administrator for the county's self-insured workers compensation program. The commission also approved the allocation of office space and adopted Ambulance Fund fee schedule increases. The resignation of Jean Meredith from the Roane County Planning Commission was accepted.
Extracted from official board minutes, strategic plans, and video transcripts.
Meeting signals
Know what buyers discuss before RFPs drop
Track Roane County meetings, strategic plans, and budget discussions before the public bid appears.
