Customer Success Summit Boston 2026

Learn directly from the CS leaders who are challenging convention and setting a new benchmark. Attendees will walk away with actionable ideas, fresh perspectives, and the confidence to lead in an evolving customer success landscape. The summit focuses on how Customer Success is evolving, covering topics such as scaling customer impact with smarter strategies, streamlined operations, and AI-powered workflows; driving sustainable growth through proactive retention, expansion, and customer value creation; and securing customer success a permanent seat at the executive table by demonstrating strategic business impact. It will also cover AI integration tactics to reduce churn, building a playbook for world-class CX, forming lasting relationships within the global CS community, and acquiring skills to accelerate careers and prove the strategic value of CS to management. The summit aims to facilitate accelerated growth in fast-moving markets by connecting senior customer success decision-makers with the services, solutions, and technology they need.